Quality & Safety You Can Trust
At ResCare, we are dedicated to providing the right care – at the right time – in the safest environment possible. Each person we support receives individualized care tailored to their unique needs and abilities. Our care management tools and programs keep the individuals we serve safe, while enhancing independence, improving quality outcomes and lowering health care costs.
Our Commitment to Quality and Safety
We only recruit the best caregivers – and each ResCare caregiver receives position-specific training. We have programs, investments, and infrastructure in place to continually improve our services. This ensures that our caregivers are prepared for their roles, understand available support and monitor and coach others. Our quality standards for core behaviors are called STARS. STARS standards center on safety, trust, attitude, respect and skilled training. This is how we create a culture of care, quality and safety. So far, five of our largest states, encompassing over 800 sites of service, have received accreditation from the Commission on Accreditation of Rehab Facilities (CARF)*, as we work through the accreditation process in each state and nationally, and our behavioral therapy supports (SpringHealth Behavioral Health & Integrated Care) have received national accreditation from the Behavioral Health Center of Excellence (BHCOE)*.
The Safest Environment Possible
Every day we focus on programs, services, training and technology that improve the health and well-being of the individuals we serve. We are changing community living through our commitment to continuous quality and safety improvement, demonstrated by significant investments we’ve made and will continue to make in people, quality, training and technology. ResCare has over 25,000 formal, documented site reviews, as well as approximately 25,000 additional check-in visits per year to monitor client safety, satisfaction and home conditions, as well as quality and compliance. During the COVID-19 public health emergency, we were able to maintain a client infection rate that is one fourth of the national case rate (as of February 2022), despite individuals most often living in group homes in their communities.
* CARF and BHCOE are organizations that conduct surveys to collectively review an organization’s approach, policies and implementation relating to ethics and professionalism, leadership, legal, financial, risk management, accessibility, strategic planning, performance improvement, human resources (including equitable and inclusive employment practices, and recruitment, hiring and retention practices), health and safety, rights, input from persons served and stakeholders, patient/client intake practices, service delivery, clinical documentation, family involvement and coordination of care, ethical marketing practices, and ensuring the safety of patient/client information.